What is a remote employee?
A dedicated professional who works for your business from another location, using your systems and communication tools. The employment arrangement depends on your service agreement.
Are you a virtual assistant company?
No. Assistants are one category we recruit. We also recruit sales, customer support, accounting, marketing, creative, technical and operations professionals.
Can you recruit for a role that is not on your website?
Yes. If the work can be done remotely, send us the requirements and we'll recommend the right search.
Do I interview candidates before hiring?
Yes. You interview the qualified candidates we present and choose the person you want.
How long does it take to hire?
It depends on the role, seniority, schedule and interview availability. We give you an expected timeline for each stage before the search starts.
Do you offer full-time and part-time employees?
Yes. Full-time is our primary model; part-time is available for suitable roles and schedules.
Can I hire someone for a single project?
Yes, when the scope, responsibilities, timeline and deliverables can be clearly defined.
Who trains the employee?
We support recruiting and onboarding; your company provides training on your products, systems and processes.
Who manages the daily work?
You direct priorities and day-to-day work; 1Source BPO provides the agreed employment and account support.
What if the hire is not the right fit?
Talk to your account manager. Replacement support is provided under the terms of your service agreement.
Can remote employees work in my time zone?
Your working hours are part of the search requirements. We recruit candidates who can work the schedule you need.
How is my company information protected?
System access, permissions and confidentiality requirements are set up during onboarding based on your needs.
Can remote employees work alongside AI agents?
Yes. We can design a workflow where AI handles immediate, repetitive activity and your remote employee handles the work that needs a person.