Managed Voice AI handles inbound and outbound calls using your approved information and rules: it qualifies, books, follows up, and hands off to a person when a call needs judgment.
Scripted demo of a call — your live agent uses your information and rules.
Answers inbound calls using your approved information, policies and routing rules:
Holds approved outbound conversations that would otherwise take hours of manual calling:
A prospect calls at 9 p.m..
Voice AI answers on the first ring.
It answers questions and captures the reason for the call.
Qualifies against your criteria.
Books the appointment into your calendar.
Logs the outcome and notifies your team.
Sends a confirmation and reminder.
If the call needs a person, it routes with full context.
You decide what the agent may say, schedule, send, or transfer. Every agent has a defined response for missing information, unavailable systems, opt-out requests and questions outside its approved knowledge. Controls include:
Outbound calling and texting are set up with consent, calling-hour and opt-out requirements in mind, and you confirm your consent records before launch.
Works with your systems. Voice AI connects with CRM, calendar, and phone systems where technically supported. We confirm which of your tools can connect, and what each connection can do, during discovery.
Your team — or a 1Source remote employee — takes over relationships, exceptions, and complex conversations.
Design a Human + AI WorkflowDetails like usage and setup are confirmed on your call.
Request a DemoUsage and setup details are confirmed on your call.
Get All-In AIYes — inbound calls of the types you approve, including after hours: collecting information, answering routine questions, booking appointments, and routing.
Yes — approved outbound conversations like callbacks, appointment confirmations, and re-engagement.
Voice agents hold natural conversations. How the agent introduces itself and discloses AI use is set up with you before launch.
It follows the fallback you approve — clarify, create a task, route, or bring in a person — instead of guessing.
Programs are set up with consent, calling-hour and opt-out requirements, and you confirm your consent records before launch.
After discovery and a build, we give you a launch timeline based on your workflow, channels, and integrations.
After discovery and a build, we give you a launch timeline based on your workflow, channels, and integrations.
A few details are enough to start. We'll come back with a recommended setup and a launch timeline.
