Helpdesk & ticket resolution
Clear your team’s IT blockers quickly.
IT Services & Support
Keep your systems running — without an in-house IT team
Hire remote IT support professionals who resolve tickets, manage your systems, and keep your business online — recruited for your tools and your hours.
Shortlist in 72 hours
Free unlimited interviews
Free replacement
Works in your time zone
Remote team, ready to hire
IT Services & Support
72-hour shortlist
Unlimited interviews
Free replacement
Your time zone
Tickets owned, end to end
The problem
Why this gets out of hand
Every hour of downtime and every unanswered ticket costs you. When IT issues pile up and nobody owns them, your team stalls and your customers notice. 1Source BPO gives you dedicated remote IT professionals who keep everything running and your people unblocked.
What’s included
What your IT Services & Support team takes on
System & user administration
Accounts, access, and devices kept secure.
Network monitoring & troubleshooting
Issues spotted and fixed before spreading.
Backups, security & patching
Systems protected and always up to date.
Software & hardware support
Everyday setup, fixes, and maintenance handled.
Cloud & infrastructure assistance
Support for the platforms you run.
Roles included
The roles we place for this service — hire one, or build the whole team.
Tools & platforms
Works with what you already use
Works with the tools you already use — Windows, macOS, Microsoft 365, Google Workspace, AWS, Azure, and common helpdesk and ticketing systems.
Windows
macOS
Microsoft 365
Google Workspace
AWS
Azure
Helpdesk platforms
Ticketing systems
Who it’s for
Built for teams like yours
Growing SMBs
Agencies
Healthcare administration
E-commerce
Professional services
Multi-location businesses
How it works
Four steps to a working hire
1
Tell us your needs
Share the work, the tools your team uses, and the hours you need covered.
2
We shortlist in 72 hours
Our recruiters headhunt and screen against your requirements and present a shortlist.
3
You interview & choose
Meet as many candidates as you like, at no cost, and pick the right fit.
4
We support delivery
We handle onboarding, payroll, and the employment side while you direct the work.
Why 1Source
A better alternative to hiring locally
Hiring locally
- A limited talent pool
- Recruiting fees & long searches
- Salary, benefits & office overhead
- Slow to add specialized skills
- All the management on you
With 1Source BPO
- A wider search for qualified remote talent
- A shortlist in 72 hours
- No overhead or long-term contracts
- Specialists matched to your exact needs
- Ongoing support under one relationship
Trusted by companies across industries
★★★★★
“1Source BPO has been an incredible partner for our business. Their remote staffing solutions are top-notch and highly recommended.”
OMOmey MooreVerified Google review
★★★★★
“Fantastic experience with 1Source BPO. They delivered qualified remote staff quickly and the support was outstanding.”
ASAli SohaniVerified Google review
★★★★★
“Our assigned manager quickly found remote talent that matched our needs perfectly. Great service and highly competent staff.”
BSBen StetterVerified Google review
What does a remote IT support professional do?
They keep your systems running end to end — resolving tickets, managing users and devices, monitoring your network, and handling backups and security — inside your environment.
How fast can I hire?
We present a shortlist of pre-vetted IT professionals within 72 hours of your call; you interview and choose.
Which systems do they support?
Windows, macOS, and cloud environments, plus your helpdesk and business tools — matched to your stack.
How much does it cost to outsource IT support?
You pay a predictable monthly rate instead of a full-time salary plus benefits, scaled to the coverage you need. We quote based on your requirements.
In-house IT vs outsourcing — which is better?
In-house fits large, constant IT loads; outsourcing gives you reliable coverage without full-time overhead, with a 72-hour shortlist and a free replacement if it isn’t a fit.
Get started
Prefer to talk now? Call (866) 505-5276.
Keep your systems running — hire remote IT support in 72 hours.
Request Talent
Start Your Talent Search
Tell us the role and we’ll present a shortlist within 72 hours — no cost, no obligation.
- Shortlist in 72 hours
- Free unlimited interviews
- Free replacement
- Works in your time zone