The business process outsourcing (BPO) industry has been a major part of the globalization story over the last few decades. Companies in developed countries like the United States have increasingly outsourced various business processes like AI in BPO industry service, technical support, and back-office functions to overseas locations to take advantage of lower labor costs. Major BPO destinations include India, the Philippines, Mexico,...

The landscape of business is undergoing a dramatic transformation. Fueled by advancements in communication technologies and shifting attitudes toward remote work, companies now have unprecedented opportunities to build and scale teams with top talent from around the world.   A recent study by Owl Labs found that 16% of companies are now fully remote and over 50% are embracing some type of hybrid...

The remote work revolution continues accelerating at breakneck speed, fundamentally reshaping how modern organizations leverage talent and operate. Considering over 15% of the U.S. workforce now works from home, up almost 4x since 2019 per Gallup, distributed teams clearly exceed niche status.  Have you paused recently to consider what’s truly driving this remote revolution? Look closer and you’ll find powerful mutually beneficial dynamics...